Considering ShipMonk? Switch to ShipCalm for Boutique Fulfillment + Customer Support.
Considering ShipMonk for fulfillment services? Switch to ShipCalm for boutique-level service delivered at a fraction of the cost.
Automate shipping with seamless fulfillment & operations solutions.
Nationwide fulfillment network that reduces shipping costs and speeds up delivery times.
Boutique-level customer support & dedicated account managers
"They have been essential in helping us get ramped up. Communication has been solid; I am excited to continue our engagement with them."
Dylan ｜ CEO - CPG industry
Trusted by leading brands, growing businesses and platforms including:
Why Growing Brands Choose
ShipCalm Over ShipMonk
A head-to-head look at support, pricing, and fulfillment — from real merchant experiences.
| Customer Support | ||
| Account management | ✓Dedicated account manager for every client | ✗"Happiness Engineers" shared across clients; response times 48+ hours reported |
| Phone access | ✓Public phone number, direct contact | ✗No phone line; ticket system with multi-day wait times |
| Availability | ✓24/7 customer support | ✗Support response degrades significantly during peak seasons |
| Offboarding | ✓Straightforward exit process, no exit penalty fees | ✗Exit process reported to take 6+ months; continued billing during inventory retrieval |
| Pricing & Fees | ||
| Transparency | ✓Clear, transparent pricing — no surprises | ✗Base pricing exists but unexpected add-on fees are widely reported |
| Shipping rates | ✓Discounted carrier rates passed through to clients | ✗Shipping costs reported as significantly higher than competitors; one user cited 3x rates |
| Storage fees | ✓Straightforward storage pricing, no double-billing | ✗Users report storage billed separately from fulfillment fee, effectively doubling storage cost |
| Monthly minimums | ✓Flexible — works with SMBs at any order volume | ✗Monthly minimum picking fee charged even in months with no shipments |
| Fulfillment & Operations | ||
| Fulfillment model | ✓Boutique, high-touch — owned & operated facilities | –Automation-first; 12 owned fulfillment centers |
| Picking accuracy | ✓High pick accuracy with quality control checks | ✗Cross-shipment errors (wrong client's product sent to customers) reported across multiple reviews |
| Lost inventory | ✓Accountability for inventory discrepancies | ✗Inventory loss and "missing" items reported frequently; claim process described as slow and difficult |
| Retail / omnichannel | ✓Ships to Ulta, Sephora, Target, Walmart, Nordstrom + DTC | –Primarily DTC and subscription box focused |
| Amazon FBA prep | ✓Dedicated FBA prep team, Vendor & Seller Central support | –Amazon SFP supported; FBA prep available but compliance issues reported |
| Value-Added Services | ||
| Kitting & assembly | ✓Full kitting, subscription boxes, custom packaging | –Kitting available; additional fees apply per unit |
| Returns & reverse logistics | ✓Included — destroy & recycle options also available | –Returns processing available at $2/return fee |
| Integrations | –100+ platforms: Shopify, Amazon, WooCommerce, Walmart, BigCommerce & more | –100+ integrations; software praised but reported to have a learning curve and occasional glitches |
| Brand Fit & Onboarding | ||
| Ideal brand stage | ✓SMB to mid-market brands that want a partner, not just a platform | –Built for high-volume, automation-driven DTC brands |
| Onboarding | ✓Hands-on onboarding with dedicated support throughout setup | ✗Onboarding reported as slow and frustrating; process setup errors common in early weeks |
Testimonials
"I’ve been in the CPG game for a long time, ShipCalm is much more than a typical fulfillment center, it’s an extended arm to scale your dreams."
"I cannot say enough wonderful things about ShipCalm. They are truly so wonderful to work with and so helpful with my questions."
See how much you can save with ShipCalm
Scale Your Business with ShipCalm's Bi-Coastal Fulfillment Network
There's a reason why we are the #1 provider of 3PL fulfillment solutions for fast-growing brands that value boutique level customer support. Simply put, we are more than just a 3PL. We are a support system that offers the perfect combination of technology and services to enable a complete fulfillment solution.
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B2B/B2C Fulfillment
Discounted Shipping Rates
100+ Integrations
National Fulfillment Network
Kitting & Bundling
24/7 Customer Support
Fulfillemnt & Ops Solutions Built for Growth
Remove the operational complexity of your business with a next-generation 3PL and professional services designed to eliminate your barriers to growth.
ShipCalm provides all of the same service as a 3PL fully manages in the 4 walls of the facilities we own and operate. However we also provide a technology platform to connect the entire supply-chain along with a team of experts to manage every operational aspect of your business.
The Complete 3PL Fulfillment Solution
When working with ShipCalm, you get more than a 3PL. You get a support system.
eCommerce Fulfillment
No matter if you're using Shopify, Amazon, WooCommerce, eBay, Magento, Walmart, BigCommerce or almost any other eCommerce selling channel, we can help you funnel your orders into one place and ship them out to happy customers!
Amazon FBA Prep Services
Selling on Amazon can be a confusing process to ensure you are meeting all the FBA requirements. We have a dedicated team of specialists who can walk you through best practices in Vendor and Seller Central inventory replenishment and merchant fulfillment.
Pick Pack & Fulfillment
Need to assemble and ship subscription boxes to thousands of customers? We have you covered! Our team can assemble, package, and ship your subscription boxes from one convenient location.
Receiving & Reverse Logistics
We have a solution for all your reverse logistics needs no-matter if you are looking to handle customer returns or destroy and recycle old products.
Retail & Wholesale Fulfillment
We ship to top retailers such as Ulta, Sephora, Macy’s, Nordstroms, Target, and many more. Our team can help you get things out on time to keep your biggest customers happy.
Kitting, Packaging & Assembly
We have a scalable and affordable kitting and assembly service to help increase your productivity. No matter if you need a poly bag, subscription box, or almost any other customer assembly, our team will ensure every product gets shipped out exactly how you want.